Welcome to the ERCA Complaint Management System

The ECOWAS Regional Competition Authority uses a Web-based Complaint Management System to streamline and fast-track the submission and processing of complaints. Every Complaint and related request is assigned a unique ticket number that can be used to track the status and responses online. We provide complete archives and a record of all your support requests for your reference. To submit a complaint, you must have a valid email address.

ERCA Complaint Resolution Process in 5 Key Stages
Open a New Complaint
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Complaint
Check Complaint Status
We provide archives and history of all your current and past support requests complete with responses.
Check Complaint Status
ERCA Complaint Management System relies on temporary cookies to function, but no personal data is ever stored in the cookies.
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